Celeste Brand and Co.

Effective Date: 8 November 2026

At Celeste Brand and Co., customer satisfaction is important to us. We take pride in providing quality fashion pieces and ensuring every shopping experience meets our standards.

If you are not completely satisfied with your purchase, please review our Refund, Returns & Exchange Policy below.

1. RETURNS ELIGIBILITY

We accept return requests under the following conditions:

• The item received is damaged or defective.

• The wrong item, size, or product was delivered due to an error on our part.

• The item received is significantly different from the product description or order confirmation.

To qualify for a return, items must:

• Be unused, unworn, and unwashed.

• Be in their original condition and packaging.

• Have all original tags and labels attached.

• Be accompanied by proof of purchase or order confirmation.

Return requests must be submitted within 48 hours of receiving your order.

2. ITEMS THAT CANNOT BE RETURNED

For hygiene and quality-control reasons, certain products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

These may include:

• Undergarments and intimate apparel.

• Swimwear, where hygiene seals have been removed.

• Earrings and other hygiene-sensitive accessories.

• Items marked as final sale or non-returnable.

• Items that have been worn, washed, altered, or damaged by the customer.

3. EXCHANGE POLICY

We offer exchanges subject to product availability.

Customers may request an exchange if:

• The wrong size or item was delivered.

• The item received has a manufacturing defect.

• The delivered product does not match the confirmed order.

Exchange requests must be submitted within 48 hours of delivery.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer an alternative item or a refund where appropriate.

4. REFUND POLICY

Refunds may be considered and approved in the following circumstances:

• An incorrect item was delivered and a suitable replacement is unavailable.

• An item arrives damaged or defective and cannot be replaced.

• An order is cancelled by Celeste Brand and Co. before fulfilment.

• A payment is received but the order cannot be fulfilled.

Approved refunds will be processed through the original payment method wherever possible.

Refund processing times may vary depending on the payment provider or financial institution.

Please allow 5–10 business days after refund approval for the funds to reflect in your account, subject to your payment provider’s processing time.

5. HOW TO REQUEST A RETURN OR REFUND

To initiate a return, exchange, or refund request:

1. Contact our customer service team within 48 hours of receiving your order.

2. Provide your order number and full name.

3. Explain the reason for your request.

4. Attach clear photographs or videos showing the issue, where applicable.

5. Wait for confirmation and instructions from our team before sending any item back.

Requests can be submitted through our official customer service email or WhatsApp channel.

Please do not return items without receiving prior approval and return instructions.

6. RETURN SHIPPING COSTS

• If the return is due to an error on our part, such as an incorrect or defective item, Celeste Brand and Co. will cover reasonable return or replacement delivery costs.

• If a return or exchange is approved for another reason, the customer may be responsible for the associated delivery costs.

• Original shipping fees are generally non-refundable unless the return results from our error or applicable law requires otherwise.

7. ORDER CANCELLATIONS

Customers are encouraged to contact us immediately if they wish to cancel an order.

Cancellation requests may only be accepted before an order has been processed, packaged, or dispatched.

Once an order has been dispatched, it may no longer be eligible for cancellation.

Where an order is cancelled by Celeste Brand and Co., any payment already received will be refunded.

8. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery details when placing an order.

Celeste Brand and Co. will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

Additional delivery charges may apply where an order needs to be redirected or redelivered due to incorrect information.

9. LATE OR MISSING REFUNDS

If you have been notified that your refund has been approved but have not received it:

• Check your bank account or payment provider.

• Contact your bank or card issuer.

• Allow the stated processing period to pass.

• Contact our customer service team if the refund is still outstanding.

We will assist in following up with the relevant payment provider where necessary.

10. OUR RIGHT TO REVIEW REQUESTS

Celeste Brand and Co. reserves the right to assess all return, refund, and exchange requests to ensure they meet the conditions outlined in this policy.

However, nothing in this policy is intended to limit any consumer rights available under applicable Nigerian consumer protection laws.

11. CONTACT US

For questions or assistance regarding returns, refunds, or exchanges, please contact us:

Business Name: Celeste Brand and Co.
Location: Abuja, Federal Capital Territory, Nigeria.
Email: hello@celestebrandandco.com
WhatsApp: +234 803 333 8839
Website: www.celestebrandandco.com

Thank you for shopping with Celeste Brand and Co.
We appreciate your trust and look forward to making every shopping experience exceptional.

Celeste Brand and Co.